athleteReg Support -

Promoters can refund participants directly back to original method of payment, as long as the event balance is greater than the amount of the refund. There is no fee to the promoter or participant to process the refund. Service fees are not refundable. If the event balance is lower than the refund amount, the promoter can mail a check to the athlete, or mail a check back to athleteReg for credit to the event account.

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