Event questions, registration changes and refunds

athleteReg Support -

Have questions about the event? Wondering about parking or start times? Want to make changes to your registration information such as category or team name, or request a refund? You must contact the event promoter for these event specific questions. 

BikeReg.com does not authorize refunds on the behalf of an event; only event promoters can authorize refunds. athleteReg staff can answer questions about the registration process, but event specific questions must be directed to the event promoter.

To contact an event promoter, perform the following steps: ContactEvent.png

  1. Go to the registration page for the event. 
  2. At the top of the registration page (just above the map), click the 'Contact Event' link.
  3. From the 'Contact Event' page, you can send an e-mail to the promoter, and find the event phone number and website at the bottom of the page. 
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