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How to Create Custom Questions

Updated

Custom questions allow you to collect extra information from participants during registration. 

Please note that the following fields are collected by default: First/Last Name, Address, Phone Number, Email Address, Birthdate, Gender, Emergency Contact Name/Number, Team Name (optional).

▶️ Watch the video: How to set up Custom Questions (tshirt size/ radio buttons example)

Step-by-Step Instructions

1. Access the Custom Questions tool

To use this tool, navigate to the Event Setup Menu > Custom Questions.

Once you're there:

  • Click Add New Question to create a new question,
    OR

  • Click Edit or Delete next to an existing question to update or delete it.

 

2. Add Basic Custom Question Information

  • Question Text: Enter the main question you want to ask.

  • Description: (Optional) Add additional details or clarification for participants.

  • Abbreviation: Create a short label for internal use.
    - This abbreviation will appear as the column header when you download registration data, so make it clear and easy to recognize.

  • Mark the question as Required or Optional for participants to answer.

3. Choose a Question Type

Use the Question Type dropdown to select how participants will respond:

  • Multi-line Text Box: Best for longer, detailed responses.

  • Radio Buttons: Participants can select one option.

  • Checkboxes: Participants can select multiple options.

  • Drop-Down List: Participants choose from a list of options.

4. Add Answer Choices (if needed)

If you select Radio Buttons, Checkboxes, or Drop-Down List as your question type, you will need to define the available answer choices.

To add answer options:

  1. Scroll down to the Answer Choices section.

  2. Click Add Answer.

  3. Enter:

    • The Answer Option (example: S, M, L, XL for t-shirt sizes)

    • The Cost (if any — leave blank if none)

      • You can assign a positive or negative cost to specific answers, which will adjust the participant’s entry fee accordingly.

    • The Number Available (optional — to limit how many participants can select that option))

Repeat for each answer choice you want to offer.

6. Set Expiration (Optional)

  • Use the Expiration field to set a date when the question will no longer appear.

7. Display Conditionally (Optional)

8. Choose Display Location

  • Decide whether the question should appear:

    • Across all categories and merchandise in your event, or

    • Only within a specific category or merchandise item.

Important Notes

  • Custom questions cannot be deleted once any participant has answered them.

  • If you no longer want a custom question to show during registration, you can hide it instead.

  • Looking for Custom Questions answers? See How to View Custom Question Answers

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